Give your software serial number in the text of your email, and a brief description of what you need to accomplish after the license is deactivated.If SUCCESSFULLY does not appear, please, and include these items:.Close Advanced Options and the Notepad window, and click Refresh on the main screen. If the word SUCCESSFULLY appears near the end of the output, the deactivation is complete. After a few seconds, a Notepad window will open.(If you used a different folder in step 1, use it here also.) Enter the command -process 'C: WindowsTemp ResponseDAct.xml' including the leading hyphen.Click the magnifying glass at the lower left. You need the response file, ResponseDAct.xml, which you received from Palisade, not the request file that you generated locally.) Save the deactivation response file to some folder on this server, such as C: Windows Temp.In this case, you must use a back-door method to finish the deactivation. Is remote access possible?Īfter Reset, Can't Load Response File (Network License) Applies to: Concurrent Network licenses 6.x/7.x Concurrent Network licenses 5.x, if you have Palisade Server Manager installed Oops! I clicked Reset, and now I can't get back to the Manual Deactivation screen to load the response file. When requesting support by phone or live chat, please have your serial number handy. Palisade - help desk and customer service portal.
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